Terms & Conditions


Malvern Online Academy : TERMS & CONDITIONS




Terms of Use


Learners are not to sell, distribute, stream over the Web, or otherwise use MOA online course content or resources with other parties who had not paid for the usage of these materials. Please direct these other interested parties to register with MOA to enrol into the appropriate courses of their choice. Leaners may email our Customer Service at malvern@malvernhouse.com for assistance.


 


Refund Policy


Within one year of purchase, refunds of up to 90% of the purchase price may be available if the learner wishes to withdraw from the course by giving at least 24 hours advanced notice before the course start date/time. Please email our Customer Service at malvern@malvernhouse.com to activate the refund procedure if you find yourself in this position. In general, there will not be any refund once learners have started the course.


 


Learner’s Cancellation Policy


If you enrol but cannot participate in an online course, please email MOA Customer Service at malvern@malvernhouse.com at least 24 hours before the course start date/time to have your purchase price held on account for a future event within one year of purchase.


Alternatively, you may invoke the Refund Policy to request for refund, within one year of purchase.


 


MOA’s Cancellation Policy


MOA strives to provide the highest quality of online delivery, and reserves the sole right to cancel or postpone an event when necessary without having to give any reason(s) whatsoever. If you are registered for an event that is cancelled, the purchase price paid shall be held on account for a future event within one year of purchase.


Alternatively, you may invoke the Refund Policy to request for refund, within one year of purchase.


 


Learner’s Consent to MOA for Marketing Collateral Policy


MOA’s Customer Service shall seek the written consent of the learner by requesting the learner and/or the guardian of the leaner if the learner is below 18 years old, to sign on the Marketing Collateral Consent Form, to authorize MOA the right of use of the Learner’s images, photos & published footages taken from the MOA online courses for marketing purposes.